Returns & Exchanges
At Smiling Ear Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original, sealed condition. If your vinyl arrives damaged or defective, we provide a full refund or exchange to ensure your collection stays in perfect harmony.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of why you wish to return the item.
Prepare the Package
Securely pack the record in its original mailer or a sturdy cardboard box to prevent any warping or corner dings during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned media, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing